Our fan Sam, is a normal married man aiming to improve his future potential customers. He is thirtysomething and also wed with 2 kids. He copes with his household in rented lodging with the local council selected real estate association. He functions full time 9-5 with the regional council as a HR officer and is likewise a part-time mature student studying Company Monitoring two evenings per week.

Sam goes to practically every home game and around 5 away games per season, yet he is not a period ticket owner. He cant pay for the one-off cost as well as does not understand concerning the budget strategy settlement terms. He generally meets a buddy at a local bar before home video games, as he believes it is also costly to drink and eat in the stadium.

Sam has a ‘Residents as well as Fans’ wise card released by the regional football club as part of a joint venture with the local council. The card is a Football Club Membership Card with a closed handbag, a settlement facility that is just valid in the arena as well as the club’s retail electrical outlets (a shut handbag owned as well as run by or on behalf of the club can create thousands of countless pounds in added earnings and efficiency gains).

The ‘Homeowners and also Supporters’ smart card also allows payment by Europay/ MasterCard/ Visa (EMV) and also is Local Authority Smart card Criteria e-Organisation (LASSeO) & Integrated Transport Specifications Organisation (ITSO) certified. This indicates that it can be made use of to gain access to council offered services and also on neighborhood transportation. The card has actually also been created as well as inscribed in accordance with the arising Specifications for Smart Card Innovation in Stadia.

MONDAY

Sam logs on to the club’s website and also checks the fixtures for the coming month. He determines to buy two tickets for tomorrow evenings mug video game, when he will certainly take a pal from work who has never been before. Sam merely enters his ‘Locals as well as Supporters’ clever card number into the acquisition screen. He selects to spend for the ticket with the EMV payment. When the purchase is full Sam examine his Commitment points equilibrium and it has raised by 200 (100 per ticket) He selects the ‘print in the house’ option, prints both barcoded tickets and afterwards sets off for job.

The bus shows up. Sam jumps on and presents his ‘Citizens and Fans’ card, which stores his ITSO compliant regular monthly bus ticket to the visitor.

At work Sam uses his ‘Citizens and also Fans’ smart card at the office complex gain access to control viewers. This allows him to open the major entrance door. Due to the fact that the card likewise serves as Sam’s staff pass it additionally has his image and provides him accessibility to his office and other appropriate areas in the building. At lunch Sam is hectic so he makes a decision to eat at the staff restaurant. Many personnel have council provided cards for Accessibility ID and to pay for food but Sam’s can use his ‘Citizens and Supporters’ card in all council team dining establishments. Nevertheless, the e-purse utilized in council dining establishments does not permit Sam to accru factors, unlike the various other e-purse likewise on the card.

At 17:00 Sam leaves the office and also takes a trip home on the bus once again using his ‘Citizens as well as Fans’ card, which shops his ITSO compliant monthly bus ticket.

Monday is just one of both evenings a week that Sam attends a part-time course held at the football club seminar centre.

Sam drives to the arena as well as provides his ‘Homeowners and Advocates’ wise card to the car park obstacle. This opens as the CRM system tells it that Sam is Researching this evening so is entitled to complimentary car parking. Once the evenings research mores than Sam leaves the parking area utilizing the ‘Homeowners as well as Supporters’ card to open up the departure obstacle.

When Sam obtains house he examines his Loyalty Factors equilibrium once more and also sees that he obtained 50 factor for attending university, as is part of a neighborhood ‘Self Growth’ programme run by the council and supported by neighborhood services.

Variety of uses of the ‘Residents and also Advocates’ card. (10 ).

Week in the Life of a Football Fan with a Citizen’s Smart Card

Component 2 of 8

TUESDAY

Sam follows his normal regimen utilizing the ‘Homeowners as well as Supporters’ clever card on the bus as well as to access his office building. At lunch time he enters to the local library and obtains a publication relating to his Service Administration training course. He makes use of the self-service desk and also provides the ‘Locals as well as Fans’ clever card to sign up the lending of guides, as the card likewise serves as a collection card.

Sam decides to go straight to the football club from the office as well as satisfies his buddy outside the arena. Sam understands that he has actually forgotten his ticket, however is not worried as he simply goes to the club store where they read his card and also confirm he was issued with a valid ticket. They then verify the accessibility control system to accept the card. (Actually Sam did not require to do this as when he utilized the card to ID himself on the internet the previous day when buying the tickets, the card and the barcoded ticket were instantly included in the accessibility control system as valid for access for this video game. The system nonetheless would only approve the initial type i.e. card or ticket for access, as soon as one type had been utilized the 2nd would be automatically made space this is for security as well as earnings defense objectives.).

Sam’s buddy shows up and also they both get in the arena Sam with the ‘Locals and also Advocates’ clever card and his good friend with his very own barcoded ticket. In the arena Sam as well as pal both obtain a beverage and also something to eat. As Sam has the ‘Homeowners as well as Supporters’ clever card he goes right to the cashless repayment line up which is much shorter than the cash money queue. To boost take-up of the new ‘Citizens and Fans’ card there is a discount rate on all items when paying with the pre pay e-purse. Sam pays using the shut e-purse and also he is served quicker than his friend who is paying with cash money. Sam likewise saves cash. Sam then gets a text from the football club Occasions Group thanking him for going into the arena early and also offers him a BOGOFF (Buy One Get One Totally free) deal on the new line in pasties from a regional bakers if he utilizes his shut e-purse for repayment.

Sam and buddy watch the first fifty percent throughout which Sam tops up his e-purse on his ‘Locals and Supporters” clever card by text message Then at half time he makes use of the BOGOFF offer.

After the match close friend Sam uses his ‘Homeowners and also Fans’ clever card for the bus journey house. In the house Sam checks his loyalty account as well as sees an overall of 125 new factors from his purchases and due to the fact that he went into the arena early.

Number of uses of the ‘Homeowners and also Fans’ card. (10 ).

Week in the Life of a Football Supporter with a Local’s Smart Card.

Component 3 of 8.

Wednesday.

Sam follows his usual routine right into job making use of the ‘Homeowners and Advocates’ clever card on the bus and to access his office complex. Today is Sam’s birthday the football club CRM texts his mobile phone a 2-4-1 offer to consume in the restaurant at the stadium. To benefit from this deal Sam fulfills his wife for lunch at the stadium. The offer also mentions that if he pays for the meal with the closed purse on his ‘Citizens and Fans’ smart card he will certainly get treble loyalty points. Sam tops up his e-purse on his “Citizens and also Fans” clever card by text message. Sam redeems the 2-4-1 offer and pays for the meal with the shut e-purse on his ‘Locals as well as Fans’ smart card.

When Sam go back to work he utilizes the ‘Homeowners and also Advocates’ smart card to access his office building.

After job Sam decides to go to the fitness center he uses his ‘Residents and Fans’ smart card for the bus journey and once at the health club, which is a council recreation centre. Sam uses the ‘Citizens and Supporters’ clever card to obtain access to the leisure centre as it is likewise holds his subscription information. Sam makes use of clever card inside the leisure centre to register his use of the health club as well as again to use the pool. Sam then takes a trip house on the bus utilizing the ‘Homeowners and also Supporters’ wise card.

In your home Sam logs on to the clubs website and also checks the balance on his commitment account. He finds that he has an added 350 points for covering up, paying in the dining establishment as well as likewise a perk for his birthday. Sam has actually likewise been offered additional factors for taking part on one physical activity at the health club, this is a PCT campaign to advertise healthy and balanced living and fight obesity and help reduce the pressure on the regional NHS. The plan is sustained by the regional council and the football club.

Variety of uses the ‘Homeowners as well as Advocates’ card.( 14 ).

Week in the Life of a Football Advocate with a Local’s Smart Card.

Part 4 of 8.

Thursday.

Sam follows his normal routine right into job using the ‘Homeowners as well as Supporters’ smart card on the bus and also to access his office complex.

At lunch time Sam goes to community and also purchases a CD from a neighborhood songs store and some devices for his cars and truck from a nationwide electric motor aspects merchant utilizing the EMV settlement on his ‘Citizens and also Supporters’ smart card.

Sam has study leave in the mid-day and also take a trip residence on the bus using his ‘Citizens and also Supporters’ smart card, and also collects his Organization Monitoring training course publications as well as program job. In the house Sam visit to the clubs site and also checks the balance on his loyalty account as well as uncovers that he has an added 160 points for the EMV deals at the local songs store and also the nationwide electric motor factors seller. As these deals are making use of the EMV repayment facility they bring in a somewhat reduced rate of factors than transactions making use of the pre pay e-purse on the ‘Citizens and Supporters’ wise card.

As Sam is registered as a mature pupil examining at the stadium he is enabled free access to the WiFI within the arena conference suite. Sam drives to the arena early, for his 2nd study night of the week, as he is fulfilling a research study friend there. On arrival at the stadium Sam provides his ‘Homeowners and Advocates’ card to the auto parking barrier which opens up as it knows from the CRM that Sam is researching tonight as well as is entitled to complimentary car parking. Sam uses the ‘Citizens as well as Advocates’ wise card to go to the network making use of twin factor authentication as well as the system acknowledges Sam is signed up with a view impairment and also has actually stored aesthetic choices to assist him review the text. The system is readied to Sam’s preferences. This same feature might be utilized to transform language for those whose first language is not English.

As soon as the nights research TCL TV brand is over Sam leaves the car park once again making use of the ‘Residents as well as Supporters’ smart card to open the exit barrier.

When Sam obtains house he once again examines his Loyalty Factors balance as well as sees that, just as he did on Monday evening he received 50 factor for going to college, this is part of a neighborhood ‘Self Advancement’ programme run by the council and also sustained by neighborhood organizations.

Variety of uses of the ‘Locals and Advocates’ clever card (12 ).

Week in the Life of a Football Supporter with a Citizen’s Smartcard.

Part 5 of 8.

Friday.

Sam follows his typical routine into work utilizing the ‘Citizens and also Fans’ clever card on the bus and also to access his office complex.

At lunch time Sam goes to the councils ‘One Quit Store’ to apply for Free College Food for his 2 kids. He makes use of a public computer as well as presents his ‘Locals and Supporters’ wise card to the reader which recognizes him requests for a secret word (2 Factor Authentication). As Sam is registered with a view problems on the council’s public encountering system his aesthetic disability choices are read from the card and the councils public dealing with system is set to Sam’s preferences.

As the councils CRM already holds lots of pieces of info needed for the Free School Food Entitlement Kind some details there has been instantly finished i.e. Call. DoB, Address, Call information etc. This is called Auto Form Load. Sam examine the car populated data is correct, completes the rest of the kind as well as go back to work.